Financial Technology & Payment Services For years, Genpact has been a leader in business process innovation, helping companies discover the way toward better outcomes and economic growth. Our focus on improving operating efficiencies, combined with our innovative solutions, means greater profitability for companies serving the unbanked and underbanked communities. With solutions that include account management, activation and conversion, as well as contact center operations, we enhance customer satisfaction and education, reduce operational costs and inspire revenue growth by improving the way companies do business. In spite of recent economic instability, the outlook remains positive for the prepaid card market, but heavy government scrutiny, a crowded value chain and profit margin pressures present challenges. Genpact provides the support needed to face these challenges by aligning operations to support individual business metrics and by providing services designed to improve the productivity and effectiveness of business operations. Our solutions extend to both simple and complex service offerings and help businesses better meet the needs of the underbanked population by decreasing operating costs and driving revenue growth. Service Offerings Account Maintenance and Customer Care: With end to end services designed to support individual business priorities, Genpact provides account maintenance solutions including activations, conversions and account statement services. Our centers of excellence, located in 13 countries, offer multi-shore support in voice and automated solutions designed to reduce agent time and increase profitability. With multilingual support, Genpact improves the customer experience and increases customer loyalty through services that include: Enrollment, delivery and activation Account setup Card issue and account activation Pin generation Reload back office Marketing Analytics: Our approach to marketing analytics assesses the market with competitor and customer analysis to determine the best strategies to enhance lead generation and selling opportunities. By utilizing strategies such as acquisition risk models, industry research and customer surveys, we can determine the right customers to target with the right offers. This approach provides intelligent cross sell and up sell opportunities to match client interest and need, while improving results and customer relationships. Risk Analytics: Genpact provides risk analytic services that include fraud exposure, charge-back recoveries and overall portfolio risk management. We employ strategies that include transaction fraud modeling, behavior risk scoring and score card validation to help mitigate risk, improve fraud capture rates and improve overall operations. Impacting Your Business Genpact focuses on business metrics to achieve outstanding performance. By leveraging our account management, contact center, and analytics capabilities with our focus on better business process management, we provide services that enhance operations to drive revenue growth, customer satisfaction and loyalty.