Membership Management Genpact provides process reengineering through finely tuned analytics and the right technological solutions for all aspects of membership management. Our highly trained and talented staff provides efficient and effective communication options across multiple delivery centers to help increase customer satisfaction in areas such as enrollment and claims status. We apply our more than two decades of outsourced healthcare expertise and a global footprint to solutions that support a wide range of services including eligibility inquiry and response, benefit coverage inquiries and coverage limitations and exclusions. We offer an HIPAA compliant format and services that facilitate regulatory compliance, increase revenue and reduce costs. Our Approach Genpact’s approach to membership management includes a nine step reengineering methodology in which the current state of operations is assessed before new processes are designed and signed off. This approach allows for a more streamlined delivery of services that results in improved efficiency and bottom line impact. We also supply automated solutions, such as helpdesk services, to improve membership contact and satisfaction. By enhancing efficiency, we increase the effectiveness of operations, reducing costs and increasing customer satisfaction. Business Impact Genpact’s history of process excellence makes us a leading provider of membership management services. With the ability to streamline process flow with more efficient strategies and solutions, we help clients realize bottom line business impact in cost reductions.