Genpact has considerable experience in the Healthcare Provider domain where our expertise in business process management helps optimize and improve a hospital’s processes from an end-to-end perspective, impacting cost containment and enhancing overall revenue. The healthcare system is plagued with lost capacity due to inefficiencies in its workflow. At a time when hospitals are devising departmental silos to manage costs, they disregard the inter-dependencies that affect the revenue, cost and cash flow within the institution as a collective whole—aligning to the overall net earnings. Good intentions, bad results—this cost-cutting methodology too often leads to cost-shifting and disruption. Genpact utilizes a holistic end-to-end approach to weave all work processes together, translating to cohesive consolidation. Service Offerings No, we don’t tell a vascular surgeon how to do multiple coronary grafts. Nothing clinical, we simply enhance the clinician’s time by eliminating the administrative tasks with enhanced processes that facilitate more time for patient care. With profound experience in the Healthcare Provider space, Genpact has mapped 140 critical processes that constitute 80 percent of the repeatable activities within a hospital. We help in transforming processes with our Lean Six Sigma, Reengineering makeover and our proprietary Smart Enterprise Processes (SEPSM). Genpact offers complete healthcare provider services that include: End-to-end hospital operating system implementation Capacity optimization and asset utilization Patient and employee safety Training Medical and non-medical supplies management Revenue cycle management Recently, Genpact’s partnership with Miami Children’s Hospital made them the recipients of four 2009 Global Six Sigma and Business Improvement Awards hosted by the Worldwide Conventions and Business Forums (WCBF). Among the awards: Platinum Recognition for a Process Excellence Project, Best Application of Lean Tools, Best Emerging Business Improvement Deployment, and Best Project Achievement in Health and Safety. Read all about this here. Apart from deconstructing healthcare provider processes, we leverage our tremendous experience with managing processes across industries—be it Finance & Accounting, managing supply chain, or enhancing customer care. Browse through the entire portfolio of the Solutions We Offer.