Property & Casualty Solutions: Excellence in Underwriting Genpact offers a unique approach to new business and underwriting that emphasizes our commitment to process excellence and helps clients transform their new business operations. With over 10 years experience in the insurance industry, we help companies with solutions that include application imaging, indexing and data entry, requirements gathering and underwriting support services. With over 1,800 staff dedicated to property & casualty, Genpact processes new business applications with accompanying underwriting services for all types of Property & Casualty contracts from simple personal lines through highly complex reinsurance. Our Approach Genpact’s unparalleled depth and breadth in new business processing includes a history of providing end-to-end solutions and a team of dedicated and experienced property & casualty professionals. We provide support for the entire life cycle from application to issue including mailroom receipt, imaging and indexing, new business data entry, underwriting support, policy issue, document compilation, printing and delivery. Our call center capabilities extend to all major languages (Japanese, Chinese, French, Spanish, and English) with worldwide delivery as well as an emerging TPA capability to assist with underwriting and customer service. We focus on seamless transitions and operations with an industry leading toolkit refined on over 3,000 successful migrations. Our platform agnostic approach helps us align with the client’s administration platforms such as CSC and others. This commitment to high standards has lead to a compliance record with audit results that are the same as or better than pre-transition outcomes. Our best in class attrition rates are due to industry leading practices including significant investment in industry training with our staff earning over 1,200 industry certifications. This has lead to a “License to Operate” methodology where training is mandatory for all associates, reinforcing our standard process excellence toolkits through on the job learning. In addition to industry trained associates, we have over 200 doctors, nurses and pharmacists to support and add value to underwriting and claims processes. With an emphasis on continuous process improvements, Genpact delivers business impact. Our end-to-end thinking is enhanced by our standardization, benchmarking, reengineering and analytics practices which provide measurable metric driven results. Adding in our unique gain share mechanism, we create real incentives and provide business impact that extends to the baseline as well as year on year productivity gains. Client Successes We quickly established a 150 person team, supporting North American operations of a leading top-10 carrier that needed help with servicing their expanding business for direct and independent producers including large commercial risks. We exceeded the SLAs and met the client baselines at a100 percent level within 3 months of taking over the affected operations. This was due to a strong partnership with the client around governance and communications. Pleased with the results, the client is working with us on expanding into additional work-streams and other global locations.