Business Operations With clients needing to focus on critical day-to-day sales and operations, Genpact provides the following business operations to support its transportation clients: Revenue Management Services Providing flight firming services involving cancellation of duplicate bookings, passive PNR monitoring, no-ticket-number bookings, setting time limits, and managing over-bookings to ensure revenue protection and minimize revenue leakage. Ticketing Support Ensuring bookings are complete for ticketing, setting up TSTs/fare quotes, setting up e-tickets, PTAs/TODs, TBMs, and processing reissues and refunds. Special Request Management Managing a variety of requests; e.g., seating, meals, stretchers, pets on board, wheelchairs, special equipment, UMNR, flight confirmations, refunds, upgrades, lost tickets, PTAs, fares, excess baggage. Rebooking Services Monitoring delays and rebooking passengers missing onward connections. Fare Constructing Constructing and quoting accurate and competitive fares for passengers and travel agents. Rate Loading & Distribution Uploading fares for airlines and travel companies, obtaining IATA approvals on fares, planning new air routes, DGCA approvals, fixing fare distribution channels. Schedule Uploading & Maintenance Uploading and maintenance of flight and route schedules. Stock Management Maintaining and tracking inventory levels of important aircraft equipment, ordering stock and carrying out analysis of inventory usage, costs, availability, etc. Cargo Management Uploading cargo flight schedules, managing cargo bookings, space creation, flight planning, ULD tracking, airway bill handling, customs clearance, route level management and sales accounting. Reporting Uploading flight safety, ground handling and crew reports into client systems.