Genpact’s Unique Ability to Deliver the Value of Smart Enterprise Processes (SEPSM) Genpact is 100 percent focused on process, with the entire organization of over 37,000 employees engaged in improving our clients’ processes to drive measurable impact. We have the reputation of being a pioneer in the field of business process management and have introduced many of the concepts and capabilities that have driven the industry. Our culture is uniquely ingrained in Lean Six Sigma, the capability having been driven through the entire organization and leveraged in all we do in a highly visible manner. Genpact’s mindset is 100 percent client-centric, demonstrated daily through our commitment to “destroying” our own revenue to deliver greater client value, the 100 percent empowerment of our employees to do what is needed for the client, and the fact that we won’t let a contract get in the way of client success. With over 10 years of focused effort in the field of managing business processes, we have amassed the IP necessary to deliver the insights and best practices behind the SEPSM methodology. We have strength in the core capabilities of analytics, reengineering and IT, all uniquely driven by our deep knowledge of process. We have built the SEPSM-specific tools, trained our teams, and continue to innovate to make SEPSM a success for our clients. SEPSM is a strategic direction for Genpact. We are making a heavy commitment to the program, investing approximately 10 percent-plus of profits into it with senior management from across the Company taking a very active role, contributing more than 20 percent of their time. Genpact is uniquely positioned to deliver the value of SEPSM and apply science to the management of business processes.