The Process Management Challenge What would the value be to your business if you could reduce maverick spend by 20-40 percent in the procurement cycle? What if you could improve DSOs by 20 percent through a better collections strategy? What if you could drive down intercompany reconciliation disconnects by more than 90 percent when closing the books? Most companies do not have the visibility into what is possible or the process insights and comprehensive in-house capabilities to achieve best-in-class process performance. For this reason, variation in process performance both across and within companies is huge. Managing business processes is an area where there has been a surprising lack of benchmarks and standards. The unclear inter-linkages between process drivers and business outcomes restrict organizational priorities. Businesses have been siloed in their approach to process, operating within the context of a given organization versus taking an enterprise-wide view. This has lead to significant value loss at interfaces between organizational units. Technology has been deployed as a solution without process rigor, delivering benefits far less than estimated. And the existing focus on process efficiency versus overall process effectiveness is resulting in an unaddressed opportunity. There has been no real science for managing business processes, but it is clear there is a strong business need. A New, Innovative Approach to Process and Running Your Business Smart Enterprise Processes (SEPSM) applies science to the management of business processes. Genpact manages more than 3,000 different processes for over 400 clients. SEPSM produces a client specific roadmap for maximizing process effectiveness, which can be implemented in a modular fashion to address client needs. This can deliver two to five times the impact on improved cash flow, margins, revenue growth or other targeted financial and operating metrics, compared with traditional efforts focused on efficiency within individual processes or business units. Recognizing the interrelated nature of company processes, the SEPSM methodology takes an end-to-end, enterprise-wide view, working beyond traditional organizational silos. Successful execution comes through the coupling of our deep process insights with focused IT and technology applications, targeted analytics, reengineering and global delivery services. Genpact has the largest global analytics and research services organization, more than 3,400 strong, and the single largest pool of dedicated Lean and Six Sigma experts in the industry. Our approach to IT is uniquely driven by knowledge of process and works to deliver a capital light solution for our clients.