Forecasting In today’s fluid business environment, managers need the most reliable prognostic information about emergent trends, and they need it early enough to provide ample time to prepare and react. Our clients rely on us not only to show how what-if scenarios might play out, but also to handicap how likely they are to occur. The Genpact Forecasting team has years of experience forecasting for various industries and generating innovative responses tailored to market and business conditions around the globe. Specialties include forecasting of product demand, sales offers, call volumes, delinquency rates, and even licensing potential. Our Approach We provide highly adaptable solutions that can be customized to either a client’s technology platform or seamlessly integrated with industry-specific, off-the-shelf technology. Our forecast modeling solutions span the Build, Execute and Monitor phases. By leveraging an understanding of business requirements, industry challenges, and macroeconomic factors—and applying advanced statistical and econometric techniques—we are able to establish an appropriate forecasting framework, execute on the collection and analysis of the latest prognostic data, and rapidly reassess go-forward conditions as new inputs become available. Client Successes Worked with a US lender on a lagged-regression model to forecast delinquency with 95 percent accuracy. Built a call-volume forecasting model that enabled a leading UK private label credit card issuer to halve its “abandonment rate” for phone-based customer inquiries. Created a statistical application that helped a global Vaccine player generate a 10-year forward forecast of product demand.