Application Development & Maintenance (ADM) Genpact’s ADM practice combines deep domain knowledge, thorough understanding of third-party point solutions, extensive skills in custom development and ability to interconnect heterogeneous IT systems to provide integrated business solutions for niche requirements of customers. Genpact’s end-to-end service offerings for the ADM practice includes: Enterprise class application development in Java, J2EE and Microsoft (such as .NET, Biztalk) Systems integration using Genpact-owned as well as third-party vertical solutions, niche products (such as Cforia for Order-to-Cash, Invoice Exchanges for Accounts Payable, GenPower EIPP for Electronic Invoice Presentation and Payment) Rich web application development using Web 2.0 features Portals and Enterprise Content Management (such as Microsoft Sharepoint, Oracle UCM) Open source technology based solutions such as JBoss, Alfresco, JBPM 24/7 maintenance and enhancement capabilities Our Approach Provide most optimal price-performance Focus on extensive re-usage and solutions that effectively leverage both buy and build options Leverage partnership with niche vertical solution providers across multiple domains Leverage certified usability experts who ensure applications are highly usable and intuitive—this significantly improves user productivity and reduces user training efforts Adoption of differentiated SLAs such as reduction of Average Daily Inflow Rate (ADIR) by 30-40 percent over three years, Production Schedule Attainment (PCA) greater than 99 percent Flexible pricing options—fixed price, transaction based model and business outcome based model Leverage leading edge technology Client Successes For a UK based credit services organization—a Fortune 500 Company that provides credit services to more than 130 million customers including consumers, retailers, auto dealers and mortgage lenders—Genpact provides 24/7 support across service lifecycle operating from three countries, supporting 210 databases, 55 different applications, 17 different technologies. We delivered 30 percent reduction in incidents on a year-on-year basis, 50 percent improvement in resolving incidents within expected turnaround times, and an overall $1 million-plus business benefit within two years of engagement.