Genpact is a global IT Infrastructure services provider that plans, designs and implements organizational IT strategies and manages mission-critical IT Infrastructure for global clients. Genpact leverages its in-depth industry and technical knowledge and helps clients extract maximum value from their IT investments. The company delivers this by providing an IT Infrastructure management platform that is cost effective, reliable and cutting edge. Key facts: Genpact supports 450,000 end-users and monitors 300,000-plus infrastructure components globally Experience in diverse verticals—consumer banking and retail finance, insurance, manufacturing, information technology, healthcare, aerospace, media and broadcasting and personal care A comprehensive technology management platform that includes Genpact proprietary processes and tools Best-of-breed vendors and alliances to continuously drive down costs, reduce defects and improve productivity Flexible and customized solutions to match specific customer needs A global footprint with a delivery network of more than 35 operations centers 24/7 support in over 25 languages to guarantee standardized services for global businesses Genpact IT Services rigorously applies standardization and simplification, documentation and controls, quality support and review. This combines Six Sigma, Lean and RCCA (Root Cause Corrective Action) methods to proactively eliminate defects in IT Infrastructure for continuous process improvement. Genpact’s relentless focus on quality, backed by the robust Genpact proprietary tools and methodologies, ensures our ability to: Deliver better levels of service with a flexible, yet robust global delivery model Improve infrastructure utilization Increase infrastructure availability Boost end-user satisfaction Reduce Total Cost of Ownership for IT Infrastructure Improve visibility for client technical environment Maximize operational efficiency Service Offerings Genpact’s end-to-end IT Infrastructure offerings include: End User Computing Services: IT Help Desk Services, Level 1.5 Help Desk, Desk Side Services, Software Imaging & Distribution, and IT Asset Management. IT Infrastructure Management Services: Enterprise Computing Services, Database & Middleware, Network, and Voice & Security Services. RIMnexgenSM and ROCSM: Genpact has established next generation Remote Infrastructure Management—RIMnexgenSM—as a service delivery mechanism that provides integrated business solutions for monitoring, managing and securing critical servers, applications and networks across a wide range of technology platforms. These services are delivered from our state-of-the-art ROCSM or Remote Operations Center. Impacting Your Business Genpact has been working with global companies for over 10 years, helping them bring in IT Infrastructure operational excellence by implementing best-in-class processes based on Genpact’s heritage with Lean Six Sigma and Smart Enterprise Process (SEPSM) methodologies. With an experience in handling over 3 million incidents and supporting 450,000-plus users, Genpact effectively enforces process standardization, eliminates IT redundancy costs and enhances internal and external workforce collaboration.