Leveraging its forecasting and inventory planning solution, the Inventory Optimizer, Genpact undertook a comprehensive assessment of the client’s end-to-end supply chain processes.

Read the 2009 year-end edition based on the twin ‘people’ theme of ‘measuring and managing customer satisfaction & loyalty in the downturn’ and ‘managing talent in turbulent times’. It is packed with stories, news, customer interviews and case studies.

IDC in its latest research found Genpact’s SEP^SM methodology to be a unique and extremely effective way for companies to achieve true process effectiveness versus mere process efficiency. According to IDC, Genpact's SEP^SM methodology helps clients determine the effectiveness of their processes with increased ROI, higher level of customer satisfaction and retention, highly efficient, effective and integrated operations. IDC believes that the Lean and Six Sigma experience and strategy in Genpact's DNA and the significant BPO implementation exposure has enabled the company to create these SEP^SM methodologies, which will enable the company to win BPO deals.

Navanit Samaiyar (SVP, Genpact) speaks on 'Aligning Process with Technology to maximize Source-to-Pay business value'.