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IDC - Genpact’s Smart Enterprise Processes (SEPSM) Methodology – Enabling Business Process Effectiveness to Deliver Measurable Business Outcomes
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IDC in its latest research found Genpact’s SEPSM methodology to be a unique and extremely effective way for companies to achieve true process effectiveness versus mere process efficiency. According to IDC, Genpact's SEPSM methodology helps clients determine the effectiveness of their processes with increased ROI, higher level of customer satisfaction and retention, highly efficient, effective and integrated operations. IDC believes that the Lean and Six Sigma experience and strategy in Genpact's DNA and the significant BPO implementation exposure has enabled the company to create these SEPSM methodologies, which will enable the company to win BPO deals.
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