Retail industry
Transformation that drives customer engagement
Overview
Retailers need to elevate back-office functionality and tackle digital readiness to create exceptional customer experiences. Genpact uses process automation, artificial intelligence, and analytics to help retailers achieve this and more.
Genpact in retail: innovation for consumer trust
Featured solutions
Shaping the future of retail
Retailers can thrive in a consumer-driven economy by responding to changes in consumer behavior, tight margins, and the rise of e-commerce.
Building supply chain resilience
Our supply chain resilience solutions enhance visibility, agility, and build a hyperconnected supply chain that is flexible and future-proof.
Global transportation management and logistics
We improve every aspect of logistics operation's effectiveness to keep your customers happy while reducing overall costs.
Connected commerce
Our connected commerce offering creates a healthy ecosystem of flawlessly integrated experiences for online sellers and their customers.
Channel revenue optimization
Genpact uses automation and analytics across order management to plug revenue leaks for consumer goods and retail companies.
Integrated sales and operations management
Genpact's integrated sales and operations management approach uses analytics, technology, and process improvements to boost sales and reduce admin.
Prevent value leakage and accelerate recovery with data and analytics
Unlock growth potential with Genpact's AI-led solutions for overcoming value leakage and accelerating recovery.
- Operational excellence
ISG positions Genpact as a top-tier market leader in finance and accounting services
Acknowledged for our deep finance and industry expertise, technology transformation capabilities, and industry-specific solutions.
Why Genpact
Genpact has unique insight and expertise gained from helping some of the world's biggest retail brands address their most pressing challenges. We accelerate process automation, supercharge AI and analytics, and redesign customer experiences for retailers.
5
of the top 10 global retailers are Genpact clients
$6+
billion data transactions every month
+500K
SKUs managed
How we think
- Customer and employee experience
Consumers are stocking up on the products they love and seeking out variety
READ MORE- AI and data analytics
Drive profitable growth during times of economic uncertainty with generative AI
Read the point of view- Operational excellence
The CPG and retail playbook for navigating disruption while driving innovation
Read the report- AI and data analytics