Software and digital platforms

Transform experiences, trust, and customer success with data-driven insights and AI

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Report

HFS names Genpact a market leader in customer experience services. Read the report

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Case study

An AI-powered customer service solution for Amazon device customers. Read the case study

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Our industry focus

Cloud and SaaS providers

Transform the sales value chain and customer engagement with AI and data-driven insights

Ecommerce

Deliver personalized, safe experiences with sharper customer insights and online safety

On-demand and marketplaces

Rethink distribution and monetization models to win subscribers and advertising dollars

Social media, advertising platforms, and gaming

Connect with audiences and improve UX with data-driven insights and intelligent operations

How analysts rank us

Leader

Data Science, Data Engineering, and Data Management, 2023

Leader

Trust and Safety Services, 2023

Leader

Financial Crime and Compliance Services, 2024

Leader

Customer Experience Services, 2024

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Featured thought leadership

Protecting the digital wallet

How trust and safety and financial crime teams are uniting to combat online payment risks and protect platforms' users and brand reputation.

READ OUR POINT OF VIEW

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Cloud

Featured services

Trust and Safety Services

Protect users, businesses, and brands through positive online experiences across platforms

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Sales and Commercial Services

Accelerate customer success and loyalty through data-driven marketing and sales

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Real value for our clients

We offer digital platform solutions to help companies refine their software and platforms operations and build a better world for their customers.

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Growth

Revenue-boosting contract management for a cloud computing firm. Read more

An AI-powered customer service solution for Amazon device customers. Read more

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Employee experience

Dropbox cuts its procurement cycle by 50% and counting, with Genpact and ServiceNow. Read more

Growth

Revenue-boosting contract management for a cloud computing firm. Read more

An AI-powered customer service solution for Amazon device customers. Read more

Employee experience

Dropbox cuts its procurement cycle by 50% and counting, with Genpact and ServiceNow. Read more

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Fresh perspectives on software and platforms

View all insights

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Point of view

Reinventing customer care with AI: Increased revenue and happier customers. Read more

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Podcast

How to scale profitable SMB sales: A Google Ads case study. Listen now

Point of view

Future-proofing trust and safety compliance. Read more

Point of view

Reinventing customer care with AI: Increased revenue and happier customers. Read more

Podcast

How to scale profitable SMB sales: A Google Ads case study. Listen now

Point of view

Future-proofing trust and safety compliance. Read more

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Who We Are

Point of view

Video

What We Do

Industries

Services

Our Impact

Report

Software and digital platforms

Our industry focus

Cloud and SaaS providers

Ecommerce

On-demand and marketplaces

Social media, advertising platforms, and gaming

How analysts rank us

Protecting the digital wallet

Featured services

Trust and Safety Services

Sales and Commercial Services

Real value for our clients

Fresh perspectives on software and platforms

Get in touch with an

industry specialist