- Case study
A connected dealer solution cuts customer wait time for service parts at Terex
How Terex used a connected dealer inventory solution to wow its end customers
![](https://images.genpact.com/redesign/insights/insight-hero-a-connected-dealer-solution-cuts-customer-wait-time-for-service-parts-at-terex.jpg?auto=format%2Ccompress&fit=clip&q=25&w=480)
Meeting customer expectations is essential for manufacturers today. And only a solid collaboration between manufacturers and dealers can deliver the right customer experience.
Genpact partnered with Terex to implement a connected dealer inventory solution, an AWS-hosted global supply chain planning solution that connects its ecosystem of dealers to cut customer wait times. The results? A 95% increase in the order fulfillment rate and an 80% reduction in planning efforts with over 1,000 service opportunities every month. A supply chain transformation in which everybody wins.
![](https://images.genpact.com/redesign/insights/insight-hero-taking-stock-of-parts-inventory-for-an-industrial-equipment-manufacturer.jpg?auto=format%2Ccompress&fit=clip&q=50&w=640)
Taking stock of parts inventory for AGCO
AGCO transformed its service strategy to delight dealers and customers and increase revenue.