Customer Care Services

Utilize AI-powered care for happy, loyal customers

Volkswagen Financial Services revs up customer care with generative AI. Watch the video

Delight your customers with proactive customer-care solutions powered by AI and the cloud

Harness the power of advanced technology to transform customer care into a value-creating function that seamlessly connects your organization with its customers.

Cora ContactUs.AI

Reimagine the end-to-end customer contact experience with AI

Cora Customer Support

Empower your agents and delight customers with personalized and responsive support

Genpact Growth Assist

Supercharge growth with an AI-powered solution that aligns sales with marketing activities

Seamless Collections

Enhance the collections experience and achieve higher recovery rates

Real value for our clients

We deliver end-to-end transformation of customer-care operations through operational excellence and advanced technology. Create customer-centric experiences to increase business value.

View all case studies

Young woman unpacking parcels with footwear, feeling happy with new online purchases, sitting in the bedroom at home

An AI-powered customer service solution for Amazon device customers. Find out more

close-up shot of an attractive young businesswoman working with video conference at home

Gen AI boosts chat agent results and customer service. Read how

Customer experience

Santander UK boosts customer satisfaction by 5% in just one year. Read how

An AI-powered customer service solution for Amazon device customers. Find out more

Gen AI boosts chat agent results and customer service. Read how

Customer experience

Santander UK boosts customer satisfaction by 5% in just one year. Read how

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Featured thought leadership

Reinventing customer care with AI: Increased revenue and happier customers

Adopting a joined-up, AI-first approach across the customer care value chain can deliver results across the whole enterprise. Deliver a total experience.

How analysts rank us

Horizon 3 Market Leader

HFS Horizons: Customer Experience Service Providers, 2024

Leader

AWS Data Analytics and Machine Learning, US, 2023

Leader

ISG Provider Lens™ Report for Customer Experience Services, 2023

Leader

Generative Enterprise™ Services, 2023

Fresh perspectives on customer care

Anticipate customer needs and respond more quickly and empathetically with our customer care solutions that combine human skills with advanced technologies.

VIEW ALL CUSTOMER CARE INSIGHTS