Banking on change: Cornering the auto-finance market at Westpac

Andrew Macey, Westpac's former COO of specialist finance, reveals how digital technologies can help customers purchase and finance a vehicle entirely online.

In this second episode of our banking on change podcast series with multinational financial services firm Westpac, Andrew talks about how digital technologies can help change the experience for lenders, dealers, and borrows in the auto-finance sector. He discusses:

• The importance of making the end-to-end customer experience seamless, enjoyable, and compliant
• Creating intuitive and transparent self-serve customer portals
• Using analytics to improve the functionalities and meet the evolving customer expectations

Make sure you don't miss the podcast on delighting customers and employees or our final episode on the role of generative AI in banking in this series.