Privacy and Cookie Notice

Genpact and our affiliated companies worldwide (“Genpact”) inform you about the ways we process your personal information. This Privacy and Cookie notice describes why we collect your personal information, what information we are collecting, how we process it, and how you can manage and delete your personal information. Personal information means any data relating to an individual who can be identified, directly or indirectly, based on that information. This may include information such as names, contact details, online identifiers or other characteristics specific to that individual. 

This Privacy and Cookie Notice applies when you visit our websites and other services, including events and marketing communications, that refer to or display a link to this notice (“Services”). This notice is our global Privacy and Cookie notice and may be supplemented or replaced by additional privacy statements or terms provided to you from time to time. 

1. Who We Are 
2. What Information We Collect
3. How We Collect and Use Your Information
4. How We Share Your Information
5. How Long We Retain Your Information
6. How We Secure Your Information
7. How We Use Cookies and Personalized Advertising
8. Your Rights
9. Region Specific Information
10. How To Contact Us
11. Updates To This Notice

Genpact is a global organization consisting of a group of companies worldwide. Our corporate web pages contain information about Genpact and its various affiliates or subsidiaries, depending on the web pages you visit. 

If you wish to contact us in relation to questions regarding your personal information, including the identities of the specific data controllers that have processed your personal information under this privacy policy, we refer you to – How To Contact Us below.

If you are under 16 years of age, please do not use or access the Services. Genpact does not knowingly collect or maintain personal information (as defined by the United States Children’s Online Privacy Protection Act) from persons under 16 years of age.

More about Genpact

Genpact collects the following personal information in one or more of the ways described below:

• Your name and contact details such as first and last name, email address, postal address, telephone number.

• Work-related information such as title, role, and other employment and education information. 

• Your browsing history such as websites you visit and content you interact with, your search history and interaction data like clicks, likes, and other interactions with ads and content

• Computer, device and connection information, such as, IP address, browser type and version and location, advertising identifiers, and cookie or other tracker technologies (e.g. pixels and related behavioral information).

• Your areas of interest in relation to careers, personalized advertising, newsletters, mailings and/or events.

• Audio and visual information, such as your voice and image as captured in photographs, video, or audio recordings if you attend our events or leave us a message.

• Any other information such as information shared by you through other sources, including but not limited to insurance providers, auditors, travel service providers, consulting firms, background check service providers, events and social media providers, and other products and services.

We and our third-party service providers may collect personal information from the following sources:

• Direct interactions, such as when you register for our Services, or communicate with us.

• Data from third parties, such as information on third-party websites or other information you may have made publicly available, or information provided by third party sources, including but not limited to government entities.

• Automated tracking technologies, such as information automatically collected about your interaction with our Services and websites using various technologies such as cookies, web logs and beacons.

Genpact uses the following legal bases for collecting and processing of personal information:

• Contract: fulfilling contracts with you, such as providing Services.

• Consent: asking for your consent where required under applicable data protection laws. You can opt out and withdraw consent at any time if this is the basis of the collection or processing.

• Legitimate interests: using your information for our legitimate interests, such as market research, marketing, ensuring website and process efficiency, fraud prevention, and IT security.

As a global organization, we operate in different jurisdictions, which means that the legal basis for processing may differ based on the jurisdiction. In such cases, we will follow the local applicable data protection law, if any.

We use your personal information for various purposes, including:

• Providing and maintaining our Services, such as ensuring the website is operational, and implementing new features to improve user experience.

• Personalizing your user experience on our website, such as recommending products or content based on your previous searches.

• Advertising and mailing, such as providing you with personalized advertising and communications that match your interests.

• Recruiting activities, such as reviewing resumes, conducting interviews, and evaluating candidates for open positions within the company.

• Complying with legal or regulatory obligations, such as maintaining records and adhering to data protection laws.

To be able to provide you the best possible Services and further our business operations, we may share certain information internally or with selected third parties. There might also be a certain statutory or legal obligation that we believe in good faith requires us to disclose your personal information externally. Parties we might share data with include:  

• Other Genpact affiliates or subsidiaries, e.g. for client data management or providing technology to support the Services we are delivering. 

• Our service providers for managing and hosting services. 

• Our business partners and affiliates who assist us in operating our website and delivering our Services. 

• Other parties involved in corporate transactions such as a merger, acquisition, reorganization, asset sale, or similar transactions and as needed for external audits, compliance, risk management, corporate development and/or corporate governance related matters.  

• Governmental authorities, regulators and other third parties, in response to a legal request, court orders and/or as otherwise necessary to comply with applicable law.    

Whenever we share your personal information, we ensure that appropriate safeguards are in place as required by applicable data protection law(s). 

Genpact retains your personal data for business purposes and in line with our retention policies. We keep your personal data only as long as necessary, considering the purposes outlined above or to comply with legal, accounting, or reporting requirements under applicable law(s). 

Genpact has a framework of policies and industry-standard security measures to keep your personal data secure and confidential, including: 

• Restricting access to your personal data to Genpact employees on a need-to-know basis, such as for responding to an inquiry or request. 

• Implementing physical, electronic, administrative, technical, and procedural safeguards that comply with applicable laws and regulations to protect your personal data from unauthorized access, alteration, disclosure, or destruction.  

Cookies are small text files, which might be stored on your computer or mobile device.  Similar technologies may include pixels, beacons, tags, embedded scripts, social media plugins or other tracers or similar technologies. These tracking technologies are often used in conjunction with cookies but may be stored in a different manner.  

Genpact uses the following cookies: 

• Strictly Necessary Cookies
  These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

• Performance Cookies
  These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.

• Functional Cookies
  These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. 

• Targeting Cookies
  These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. If you do not allow these cookies, you will experience less targeted advertising. 

• Social Media Cookies
  These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.  If you do not allow these cookies you may not be able to use or see these sharing tools. 

You can set or change your cookie preferences anytime by visiting our Preference Center.

In addition to the above, you can also enable or disable cookies by changing your browser settings. Please note that most browsers automatically accept cookies. Therefore, if you do not wish cookies to be used, you may need to actively delete or block the cookies from your browser. If you choose to block cookies using browser settings, you will still be able to visit our website but some of the functions may not work correctly. For instructions, check the support website for your browser. 

As a global organization, we operate in different jurisdictions which grant individuals different levels of protection in relation to the processing of personal information. We will honor your rights under the applicable law. To the extent provided under your local applicable data protection laws, including the European data privacy and protection laws as applicable, your rights may include the following:

• The right to access your data: You can request to see the personal data that an organization holds about you.
• The right to correct inaccurate information: If your data is incorrect or incomplete, you can request that it be corrected.
• The right to request deletion of your data (“the right to be forgotten”): You can ask for your personal data to be deleted under certain circumstances.
• The right to restrict or object to processing: You can request that the processing of your data be restricted or object to certain types of processing.
• The right to data portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
• The right to withdraw your consent: If you have given consent for your data to be processed, you can withdraw that consent at any time.

To exercise your rights (if applicable) and/or for any other questions about the handling of your personal information, we refer you to Section 10 – How To Contact Us

The specific rights for certain jurisdictions are explained in Section 9 – Region Specific Information, below.

USA/California Residents

• Genpact does not sell or share personal information as defined in sections 1798.140(ad)(1) and 1798.140(ah)(1) of the California Consumer Privacy Act.
• To exercise your rights with respect to your personal information, see Section 10 – How To Contact Us. You may also submit a request by calling 1-888-914-9661 and entering in the following ID: 112797.
• You may designate an authorized agent to make a request on your behalf if necessary.

Philippines

• Should you have any questions or would like to exercise any of the rights listed above, please contact the Genpact Data Protection Officer for the Philippines by writing to us at DPO.PH@genpact.com.

Brazil

• Should you have any questions or would like to exercise any of the rights listed above, please contact the Genpact Data Protection Officer for Brazil by writing to us at DPO.Genpact@Genpact.com
• Genpact Brasil Gestão de Processos Operacionais Ltda. Address: Cesário Alvim Avenue, n. 5.606, 3º floor, Granja Marileusa, city of Uberlândia, Minas Gerais State. Zip Code: 38.406-633.

If you have any questions about how we process your personal information or if you want to exercise one of your rights, you can contact us by using the Genpact Privacy Request Portal.

We will use reasonable methods to verify your identity when receiving a request. If collecting new information is necessary to verify your identity, it will only be used for identity purposes; and will be deleted as soon as practical after processing the request and to comply with record keeping obligations.

You can also contact our Data Protection Officer(s) by writing to us at DPO.Genpact@Genpact.com.

If you feel we are unresponsive or disagree with our data privacy practices, you also have a right, depending on applicable law, to file a complaint with your local Data Protection Authority.

From time to time, we may update this Privacy & Cookie Notice or any other specific privacy statement. When making changes to this Privacy and Cookie Notice, we will add a new date to this Privacy and Cookie Notice. This version is effective as of March 2025.