Genpact AI Day presentation: AI-led value generation in financial services

Business leaders can now unlock AI's full potential to drive agility and enhance client and employee experiences. Working with global insurers, we transform operations holistically, from claims processing to client engagement.

When adopting generative AI within a business, we have identified three key learnings:

1. Bring together a team that has AI, data, tech, and business skills in abundance
2. Give the team the space and authority to operate with agility and the ability to make mistakes as it experiments. An AI center of excellence can operate like a small start-up within your company
3. AI is a tool and not a solution. The value it delivers relies on the right technology and data infrastructure, process knowledge, cross-functional collaboration, and a culture of curiosity

Companies are also using generative AI to rethink processes, such as claims, end to end – from the business through to the end customer.

• With real-time pricing, precise claims resolutions, and radically reduced cycle times, customers gain the accuracy, speed, and transparency they expect
• A culture of innovation and proactive collaboration drives growth and improves experiences for both employees and customers

Access the full presentation below.