- Report
Avasant names Genpact a leader in insurance business process transformation
Avasant's report calls attention to Genpact's robust data, tech, and AI offerings and deep-rooted expertise across the entire insurance ecosystem
Leading global management consulting firm Avasant has positioned Genpact as a leader in its Insurance Business Process Transformation 2024 RadarView assessment. Avasant evaluated 22 top-tier service providers offering insurance business process transformation services. Leaders are distinguished by their practice maturity, investments and innovation, and partner ecosystem.
This recognition underscores Genpact's commitment to driving innovation and excellence in the insurance industry.
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Genpact is pioneering digital solutions for modern insurance needs
To thrive in a competitive landscape, insurance companies seek to boost operational efficiency, reduce costs, and use advanced technologies like generative artificial intelligence (gen AI), automation, analytics, and the internet of things (IoT) to streamline processes and enable data-driven decision-making.
Genpact provides end-to-end solutions based on AI and machine learning (ML) that enable insurers to develop new business models and enhance underwriting and claims management services.
Avasant highlights the following Genpact solutions in its analysis:
- Underwriting manager: A digital platform that supports the end-to-end underwriting process
- Extraction as a service (EaaS): A solution to extract data from various document types
- Claims modernization: A solution streamlining the claims process by optimizing adjuster workloads
- Intelligent claims segmentation and insights: A pattern detection solution that assesses claim complexity
"As the insurance industry shifts toward digital transformation, Genpact leverages AI, analytics, and automation through its proprietary platforms and partner ecosystem to help address the demand for faster and more accurate claims processing, enhanced customer engagement, and cost management with its end-to-end solutions. Its expertise in integrating generative AI solutions, including Cora ContactUs.ai for customer service automation and AI-powered claims handling, enables insurers to streamline customer interactions and improve operational efficiency." Swapnil Bhatnagar, Partner at Avasant
Learn more about our leadership in the assessment
Explore our insurance solutions that harness the power of data, tech, and AI
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