How generative AI is improving loss, expense, and experience outcomes for insurers

Genpact and Amazon Web Services (AWS) have partnered to automate and transform the claims process using generative AI. The result? Quicker and more accurate content pricing and a streamlined claims experience for the insured.

At ITC Vegas last fall, Jeff Saye, global leader of insurance claims, Genpact, and Terry Buechner, principal insurance specialist and global core systems leader, AWS, took the stage to discuss their partnership, the solution, and the true potential of generative AI for the insurance industry.

Watch the video to discover:

• How the solution reduces processing time from half a day to just under an hour
• Why it's important for insurers to start experimenting with generative AI now, identify quick wins, and keep the customer at the heart of their decisions
• Best practices insurers should follow to introduce generative AI across the value chain and get the most out of the technology