Genpact: 2023 ISG leader in procurement BPO & transformation
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ISG names Genpact a leader in procurement outsourcing and transformation services

The report recognizes Genpact’s deep sourcing and procurement expertise

Genpact named as a leader in all four quadrants of the report

Leading global technology research and advisory firm Information Services Group (ISG) has positioned Genpact as a leader in all quadrants of its 2023 ISG Provider Lens™ report on procurement business process outsourcing (BPO) and transformation services.

The ranking as a leader in all four quadrants reflects our deep sourcing and procurement experience, focus on operational excellence, commitment to digital transformation, and investments in key partnerships.

The report also highlights the opportunity for enterprises to use procurement BPO to access direct spend services, make ESG compliance easier, and pave the way for wider business transformation.

Watch Namratha Dharshan, Chief Business Leader, ISG India Research, explain why Genpact is a leader in its 2023 ISG Provider Lens™ report on procurement business process outsourcing and transformation services.

BPO services – large accounts

Genpact positions procurement BPO as a creative gateway to future business transformation. We use Six Sigma principles for process optimization and digitization and help clients integrate new software into existing operations and manage tail spend.

We partner with top vendors like SAP Ariba and Coupa and are expanding our partnership with ServiceNow to utilize its procurement solutions.

BPO services – midmarket

Genpact delivers significant value to midmarket clients with a focus on operational optimization and procurement process assessment.

We help optimize procurement platforms and manage tail spend activity.

We also refine business and procurement models, enhance system and service scalability, implement new platforms, and focus on immediate procurement savings while building future business value.

Transformation consulting services – large accounts

Genpact’s procurement services strategy is rooted in digital transformation with a strong focus on change management, key for digital transformation success.

ServiceNow has become a key portfolio partner to help us provide end-to-end solutions and operational support and enhance system and service orchestration.

We also improve workflows for advanced features like guided buying and self-service.

Transformation consulting services – midmarket

Genpact's strong procurement process assessment and optimization benefits midmarket clients by resolving process inconsistencies and gaps using Six Sigma Black Belt process expertise.

We optimize new software platforms and manage tail spend, and our procurement BPO engagements lay the groundwork for future digital transformations, ensuring smoother, cost-efficient transformations and immediate procurement savings.

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Genpact’s ongoing investment in key capabilities, with its legacy of complex sourcing and procurement experience, positions it as a Leader in procurement BPO for large accounts.
Bruce Guptill Distinguished Analyst and Executive Advisor, ISG
Genpact’s operational optimization with strategic focus on new business opportunities positions it as a Leader in procurement BPO services for midmarket firms.
Bruce Guptill Distinguished Analyst and Executive Advisor, ISG
Genpact’s legacy of complex sourcing and procurement experience, with its ongoing investment in key partnerships, positions it as a Leader in the Procurement Transformation Consulting for Large Accounts quadrant.
Bruce Guptill Distinguished Analyst and Executive Advisor, ISG
Genpact’s strong legacy in the optimization of complex procurement systems, relationships, and operations translates well into digital transformation consulting for midmarket firms.
Bruce Guptill Distinguished Analyst and Executive Advisor, ISG

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