Volkswagen Financial Services revs up customer care with generative AI

With complex critical processes and hundreds of standard operating procedures, Volkswagen Financial Services' customer service team faced long training times and depended on subject matter experts to resolve customer queries.

It implemented Cora Knowledge Assist, Genpact's generative AI-powered enterprise knowledge management solution, to help agents become more effective and get up to speed quicker. The solution ingests a vast range of enterprise knowledge to support contextual conversations in multiple languages.

Now, agents are on the road to delivering a more personalized experience and improved customer satisfaction.

Watch the video to find out how Volkswagen Financial Services is using Cora Knowledge Assist to transform knowledge management and improve agent productivity with generative AI.