Amazon Connect
Transform contact centers with best-in-class technology, resources, and expertise
Built on Amazon Web Services (AWS), Amazon Connect is an easy-to-use omnichannel cloud contact center. In partnership with Amazon Connect, we develop open-platform contact centers for our clients. We focus on seamless integration with existing systems for a 360-degree view of customer data.
Thanks to our longstanding expertise in managing contact center operations, we can develop a center of excellence for contact centers that spans advisory services, modernization, transformation, and operations. We help our clients achieve a fast turnaround on changes and new feature requests to delight the customers they serve.
Read case studies
An AI-powered repair solution for Amazon device owners
Genpact and Amazon's AI-powered repair solution enhances support for out-of-warranty devices with seamless omnichannel interactions and ESG benefits.
Reimagining receivables for a life sciences leader
Genpact and Amazon Web Services built a contact center designed to cut costs, improve security, and transform the employee experience.
Transforming collections and contact centers with cloud
Discover how a healthcare device manufacturer increases the cash flow with a state-of-the-art cloud-based receivables collections platform and contact center covering 30 countries and 300 collections agents.
Why Genpact and AWS?
With millions of active clients and 100,000+ partners globally, AWS has one of the largest and most dynamic partner ecosystems. Genpact has demonstrated its commitment to AWS and expertise with AWS technology and services by attaining a Premier Partnership. Clients from every industry, geography, and size can be confident that when working with Genpact and AWS, they'll benefit from a proven partnership that brings the best and brightest minds to their digital modernization projects.