Dispute management as a service: Build a digitally advanced disputes platform

Rising fraud is causing a global surge in disputes. Financial institutions that use manual, outdated processes are struggling to keep up with the volume, resulting in slower resolutions, increased regulatory risks, and frustrated agents and customers. It's time for a change.

With Genpact's Dispute Management as a Service, built in partnership with ServiceNow, you can bring speed, accuracy, and simplicity to your operations while creating seamless customer experiences. Our solution supports a streamlined, intelligent case management process for dispute agents and a fast, frictionless experience for cardholders. Plus, it enables you to deliver proactive communication driven by generative AI to keep customers informed and engaged, increasing their trust and satisfaction.

Fraud doesn't wait. Neither should you. Unlock efficiency, reduce costs, and improve customer satisfaction today with Genpact and ServiceNow.