Leading the AI revolution in global business services

The role of global business services (GBS) leaders is evolving. Once known for their focus on cost efficiency, they have transformed into strategic allies that link people, technology, processes, and data to deliver value. But the future demands even more. Where does GBS go next as AI redefines what's possible?

Join Nuno Lopes, Genpact's ServiceNow solutions lead; Yugal Joshi, a partner at Everest Group; and Cara Herrick, ServiceNow's GBS strategy director, as they unpack the future of GBS. Key topics include:

• The driving forces and emerging trends shaping GBS AI adoption
• Shifting from task-based processes to enterprise-wide, value-driven solutions
• Navigating the challenges of scaling AI across organizations
• Critical success factors in using generative and agentic AI for GBS transformation
• The role of ecosystem partnerships in unleashing AI innovation